I GENERALITIES
The present Terms and Conditions Policy (hereafter referred to as “T&C Policy”, “the Terms”) of the company Altalena of Switzerland SA, (hereafter referred to as “The Company”, “we” or “us”) registered in the Swiss Chamber of Commerce under the name Altalena of Switzerland SA, Chemin de Plein-Air 1B, 1180 Rolle, Switzerland, govern the contractual relationships between Altalena of Switzerland’s Online shop and the customer (hereafter referred to as “The Customer”, “you”) and apply exclusively to orders placed appropriately on Altalena of Switzerland Online Shop.
The Online Shop belongs to and is operated by Altalena of Switzerland SA and proposes a selection of items and services only available while stocks last.
II USE OF WEBSITE
Please read these Terms carefully and make sure that you understand them before ordering any product from our Website.
If you do not agree to these Terms, you must cease using and accessing this Website.
You agree that the information you provide when creating your account or placing an order is true and accurate in all respects. We only use your personal information for the purposes detailed in our Privacy Policy (eg dealing with orders and accounts, processing payments). You should notify us of any changes to that information.
Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our site, you must comply with these Terms and any applicable law.
Any content you upload to our Website will be considered non-confidential and non-proprietary. The Company have the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.
We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to The Company and indemnify us against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.
All content from the Website, unless uploaded by you, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the intellectual property of the Company or other relevant third parties.
You may not reproduce, copy, distribute, store or in any other fashion re-use this material unless otherwise indicated on the Website or unless with a given by the Company written permission to do so.
III REGISTRATION AND ACCOUNT
In order to be able to use the services proposed by the Company, and in particular to place orders on the Company Online Shop, the Customer needs to create an account which he can modify or delete at any time. The personal information is to be filled in accurately.
Further to the registration, the Customer will receive a confirmation e-mail. In order to go to “My account”, the Customer has to sign in with his or her e-mail-address and password. His personal space gives access to personal information and order history.
IV ORDERS
1. PLACE AN ORDER
Purchases on our Online Shop can be executed in two ways: through correctly registered Personal Account or through a Visiting Guest option. In either case, by placing an order with us you agree to and accept these General Terms.
To place an order, it is important the Customer follows the indications from our site. After having picked size, colour and quantity of the desired article(s), the Customer is to add the article to “My shopping bag”. The next steps are to check and accept possible delivery expenses, the declaration of personal data protection and the payment method. To finalize the order, the Customer must click on “Send the order”.
Once you have placed an order for goods we will send you an email confirmation that your order has been received. However, for the order to become definite, the Company Online Shop has to accept it.
Since we do not keep the stock of readymade items and your ordered goods will be specially manufactured/customised for you, it is not possible to cancel the order once placed. Your credit/debit card account will be charged at the time you place your order.
For Professional purposes or corporate gifts projects you can benefit from our exclusively reserved Business to Business Terms & Conditions. After having created an account on the Website you will be directly contacted by our representative for further discussions and order taking. For the moment the Online Shop does not provide the possibility for the Professionals to place their orders directly online.
2. PRODUCT AVAILABILITY
Being a small family run business, offering products personalization services, does not allow our Company to keep a large stock of readymade items. Hence, our policy is to start the production of goods once the order was placed, confirmed and paid for. Therefore, the lead time for product availability for the shipment should be estimated at 8-10 working days unless otherwise communicated.
In spite of all the precautions taken by The Company to ensure the most accurate information concerning the availability of the proposed articles (raw material necessary for the production), it can happen that several items deemed available at the moment of the order no longer are. Should one or more items of the order be permanently unavailable, we will contact you by email to find a mutually beneficial solution. In case it is not possible, we will be obligated to cancel the order partially or entirely. Then your payment will be reimbursed accordingly.
V PRICES
All prices displayed on the Company Online Shop are indicated in Swiss Francs. They DO NOT include VAT to avoid double taxation for international orders. VAT of 7.7% will be added at the Check-out stage for all the orders delivered within Switzerland and Liechtenstein. This is also applicable to prices for promotional items.
The Company reserves the right to modify prices at any time.
VI DELIVERY
We deliver to most of the countries worldwide. Shipping costs are the responsibility of the client and depend on the amount, weight and the volume of the order, the delivery destination and the carrier.
To find the cost please put items in your shopping bag and then enter the delivery address. You will then see the delivery options and costs.
All dates quoted for delivery are estimated delivery dates only and may be subject to change. Delivery delays may not give rise to any claims for compensatory damages.
1. SHIPPING WITHIN SWITZERLAND
For Switzerland and Liechtenstein, shipments are done either by DPD or by Swiss Post in economy unless otherwise specified by The Customer. All the shipping costs are charged to the Customer. For orders above 150 CHF we are pleased to offer FREE delivery.
The Customer may opt for express service. In that case all shipping costs are billed to The Customer (regardless of total amount of the order).
2. SHIPPING OUTSIDE SWITZERLAND
For deliveries to any country outside Switzerland duty, sales and import taxes will be charged. These must be paid by The Customer upon delivery of the goods. Please note that we are not responsible for fees, charges, duties, tax or other costs applied by customs or other authorities in your respective country.
Our international delivery charges are straightforward and are based on the delivery location and the amount of your order. The exact final delivery cost will be calculated at checkout taking also in consideration the weight of the products in your basket.
For more details please see our international delivery charges below.
| DELIVERY COSTS (approximately) | ||
| EU COUNTRIES | REST OF EUROPE | REST OF WORLD |
| 48-54 CHF | 50-56 CHF | 50-60 CHF |
| 4–6 business days | 6-8 business days | 6–12 business days |
VII RETURN POLICY
Since all the products are manufactured individually for each order and often are customized as a general rule we DO NOT accept any returns, order cancelations or reimbursement claims. This practice is entirely within Swiss legislation.
The only exception is made in case of faulty item. All goods that we dispatch have been through rigorous quality control checks conducted by our responsible employees. Nevertheless, on rare occasions, an item may be sent out that is faulty. In these circumstances, we will replace the item if possible or at our discretion provide a refund of the purchase cost. No shipping costs will be reimbursed. For this action to take place the Customer has to notify the Company regarding any quality issue with 3 days of delivery. In case of no such communication your order is qualified as fully executed and no further claims will be accepted.
If you discover a fault please contact us by email stating the problem and sending a digital photo (if possible). We will then confirm in writing that the item can be returned or reimbursed. Please ensure that any item returned to us as “Faulty” is carefully packaged, appropriate to its value, size, and weight to protect it from the damage in the post. We cannot accept an item that has been damaged in the post due to poor packaging.
Refunds can only be credited to the same payment card the order was placed with.
VIII E-GIFT CARDS
If you wish to make a gift to someone special but are unsure what to choose we provide E-gift cards service. The cards are available in denominations of 5 CHF, with a minimum value of 25 CHF and a maximum value of 500 CHF, as applicable.
E-gift cards are valid for 24 months from date of last use whereby the remaining balance will be deducted, after such time the card shall expire. Last use is when an E-gift card has been activated or redeemed.
There are no limitations on how many times an E-gift card can be used (until the balance is 0 CHF). If the entire amount was not used at once the card balance will be updated and stored in our system. The remaining balance will be stated in an email you receive after the purchase.
E-gift cards will be dispatched by email to your designated email account you’ve provided to us, as soon as The Company is in receipt of cleared payment for the E-gift card.
We shall not be liable or responsible for E-gift cards that are unable to be delivered due to your error (for example, typing errors, misspelt or incorrect email addresses), spam filters, firewalls or mailbox restrictions.
The E-gift card remains the property of The Company, and may not be tampered or interfered with, without our consent.
IX CONFORMITY OF GOODS
Products made available in our online boutique are displayed using digital picture representations of actual items. While the colour reproduction of the products is a close representation, minor differences may arise through this process, however this cannot be considered in any way as a product imperfection. We cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
X MODIFICATION
The Company reserves the right to modify the above sales Terms and Conditions from time to time and any changes will be effective from the publication of the latest version of the Terms on the Website. Version 1.0: 01.05.2020.
Conditions pertaining to the use of our website are subject to Swiss regulatory provisions and their meaning is to be determined in compliance with Swiss law.
XI LAW AND TERRITORY
To the extent it is possible to exclude the application of other laws and regulations, this T&C Policy and your use of our Website are governed by Swiss law and you agree to submit to the non-exclusive jurisdiction of the Swiss court. This Website and our Terms have been designed for use within Switzerland and under Swiss law. Whilst we are happy to consider requests for products and enquiries from outside Switzerland, we give no warranty that the use of this Website or the placing of any order through this Website from outside Switzerland complies with any applicable non-Swiss laws or regulations. Accordingly, ordering any products or promotions not permitted under your local law is your entire legal responsibility.
XII DISCLAIMER & LIMITATIONS OF LIABILITY
To the fullest extent permitted by law, neither The Company nor any associated company shall be liable to you of any implied warranty, condition or other term, or under the terms of the contract, or in negligence for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of savings), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
While The Company uses reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The Company will not be responsible for any errors or omissions or for the results arising from the use of such information. While The Company takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, The Company will not be responsible nor liable for your use of any other Websites which you may access via links within this Website. We do not control these Websites and are not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with our Company.
XIII CONTACT
Any further inquiries or any comments about any aspect of these terms you might wish to make are to be directed to the following e-mail | postal address:• eshop@altalena.ch
• Altalena of Switzerland SA| Chemin de Plein Air 1B | 1180 Rolle | CH