DELIVERY
We deliver to most of the countries worldwide. Shipping costs are the responsibility of the client and depend on the amount, weight and the volume of the order, the delivery destination and the carrier.
To find the cost please put items in your shopping bag and then enter the delivery address. You will then see the delivery options and costs.
All dates quoted for delivery are estimated delivery dates only and may be subject to change. Delivery delays may not give rise to any claims for compensatory damages.
1. SHIPPING WITHIN SWITZERLAND
For Switzerland and Liechtenstein, shipments are done either by DPD or by Swiss Post in economy unless otherwise specified by The Customer. All the shipping costs are charged to the Customer. For orders above 150 CHF we are pleased to offer FREE delivery.
The Customer may opt for express service. In that case all shipping costs are billed to The Customer (regardless of total amount of the order).
2. SHIPPING OUTSIDE SWITZERLAND
For deliveries to any country outside Switzerland duty, sales and import taxes will be charged. These must be paid by The Customer upon delivery of the goods. Please note that we are not responsible for fees, charges, duties, tax or other costs applied by customs or other authorities in your respective country.
Our international delivery charges are straightforward and are based on the delivery location and the amount of your order. The exact final delivery cost will be calculated at checkout taking also in consideration the weight of the products in your basket.
For more details please see our international delivery charges below.
| DELIVERY COSTS (approximately) | ||
| EU COUNTRIES | REST OF EUROPE | REST OF WORLD |
| 48-54 CHF | 50-56 CHF | 50-60 CHF |
| 4–6 business days | 6-8 business days | 6–12 business days |
RETURN POLICY
Since all the products are manufactured individually for each order and often are customized as a general rule we DO NOT accept any returns, order cancelations or reimbursement claims. This practice is entirely within Swiss legislation.
The only exception is made in case of faulty item. All goods that we dispatch have been through rigorous quality control checks conducted by our responsible employees. Nevertheless, on rare occasions, an item may be sent out that is faulty. In these circumstances, we will replace the item if possible or at our discretion provide a refund of the purchase cost. No shipping costs will be reimbursed. For this action to take place the Customer has to notify the Company regarding any quality issue with 3 days of delivery. In case of no such communication your order is qualified as fully executed and no further claims will be accepted.
If you discover a fault please contact us by email stating the problem and sending a digital photo (if possible). We will then confirm in writing that the item can be returned or reimbursed. Please ensure that any item returned to us as “Faulty” is carefully packaged, appropriate to its value, size, and weight to protect it from the damage in the post. We cannot accept an item that has been damaged in the post due to poor packaging.
Refunds can only be credited to the same payment card the order was placed with.